Missed Appointment Policy

Missed or broken appointments are the single biggest cause of extended waiting times and make it harder for us to provide care for those who need it, when they need it. It also makes it more difficult for the practice to invest in its facilities, services and staff.

The quicker a dental problem, like tooth decay, is dealt with, the better the outcome of the treatment is likely to be.

In order to lessen the number of broken appointments, we will remind you.

Your mobile phone number and email address help us do this efficiently and conveniently.

We reserve the right to enforce a Broken Appointment Fee system, where a fee will be levied for any appointment that is missed or cancelled with less than 24hrs notice.

The fee will be based on an hourly rate of £60 per hour, thereby, a 10 minute appointment will be charged at £10, a 20 minute at £20 and so on. There will be a maximum single charge of £60.

Continued failure to attend appointments will result in deregistration from this practice.

Following failure to attend an appointment we will try to inform you.

This will hopefully act as an incentive to patients to keep their appointments or cancel them in good time.

This policy relates to all patients of this practice including children and those exempt from paying NHS fees.