Exceptional Dental Care

Policies & Info

We promise to…

  • Provide you with a safe environment by undertaking risk assessments and managing potential hazards within the practice. We follow current guidelines for preventative cross infection.
  • To involve you, the patient, in all aspects of your care and ensure that your needs and preferences are considered so that patients can make informed decisions about treatment.
  • Provide a written plan that outlines your treatment and its costs as soon as we have agreed on a treatment plan.
  • Do our best to keep on time and see you on time.
  • Recruit staff that are competent to undertake duties associated with their role and provide training for them where required
  • Monitor the quality of services we provide and seek the views of our patients to identify opportunities for improvement.
  • Make no charge for appointments changed where 24hrs notice has been given.
Cancellation Policy

We’d appreciate your commitment to:

  • Arrive on time for your appointments
  • Follow our instructions to care for your teeth and gums.
  • Pay for treatment as requested. We accept cash and most credit/debit cards.
  • Help our practice grow by recommending us to your family, friends, and colleagues.

Feedback

We hope that you are always satisfied with our service. We are happy to receive positive feedback as well as suggestions on developing our services to patients.

We hope you are entirely satisfied with your dental care and treatment. If not please let us know. You can request a copy of the Practice Complaints Procedure from the receptionists, and/or you can request to speak to the Complaints Officer- Mrs. Yvonne McAlister. She will listen to your concerns, explain the Complaints Process in detail and seek to deal with any concerns and any worries you may have.

Disabled Access

We have four ground floor surgeries and can provide access and treatment for most wheelchair users.

Payment Options

We request payment to be made on the day of treatment and a 50% deposit left for high value multi visit treatments. We accept the following methods of payment

We accept the following methods of payment:

All major credit/debit cards
Cash